Internet and Telecom

We’re here for you during COVID-19: an update

We are continuing to find ways to bring you innovative products and services. With more and more people relying on the internet to stay connected, we recognize that you need fast and reliable solutions. That’s why we’ve introduced our new complete Wi-Fi solution, so you can get the amazing extended coverage you deserve.

We are still connecting you with free previews on many of our TV channels to help you enjoy and educate yourself during this time. You can enjoy free previews on CTV News, Animal Planet, Silverscreen Classic, Rewind and more, with Showcase, W Network, History, HGTV, Food Network and National Geographic coming soon.

There are many safe, contactless ways to view and pay your bills. You can visit MyExeculink, make payments via your personal online banking or contact our customer service team to pay with your credit or debit card and/or set up pre-authorised payments. We also recommend e-invoicing as an environmentally friendly solution that prevents unnecessary face-to-face contact for you and our postal workers.

We are still doing returns, deliveries and hardware exchanges. Our showcases are closed, but you can still get the hardware you need in complete safety. Contact our customer service team to arrange shipping direct to and/or to your home.

We are still working from home as well. All of our employees who can work from home have been doing so since March 16, 2020, so please excuse any meows, woofs or little voices asking for mum or dad you may hear. We are continuing to work hard to make sure you can stay in touch.

If you have any questions or concerns, please contact our customer support team. In the meantime, stay safe, stay connected, and stay healthy.

Ian Stevens, managing director