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Internet and Telecom

10DLC Non-Compliance Fees | ACC Telecom

Beginning January 1, 2024, T-Mobile is instituting three new fees for non-compliant traffic that result in a Severity-0 violation. A Sev-0, (Severity-0) represents the most harmful violation to consumers and is the highest level of escalation and applies across all products (SMS or MMS, Short Code, Toll-Free, and 10DLC) that transverse T-Mobile’s network.

The non-compliance fine(s) (USD) will be assessed for every Sev-0 violation issued as follows:

  • Tier 1: $2,000, for phishing attempts, smishing, and social engineering
    • Social Engineering refers to the practice of targeting individuals in a way that manipulates individuals to reveal private information like credit card numbers, or social security numbers.


  • Tier 2: $1,000, for illegal content (must be illegal in all 50 states and federally)
    • Illegal content includes, but is not limited to, Cannabis, Marijuana, CBD, Illegal, Prescriptions and Solicitation.


  • Tier 3: $500, for all other violations including, but not limited to, SHAFT.